FAQ
Holiday Shipping:
We encourage everyone ordering from Northern Drink Cart this winter season to do so as early as possible. Based off of Canada Post's holiday shipping deadlines we advise the following. We cannot make any guarantees, but if you are hoping for your purchases to arrive before December 25th, we recommend placing your orders no later than...
December 13, 2024 for orders shipping within Ontario
December 9, 2024 for orders shipping elsewhere in Canada
Holiday Closure:
From December 25, 2024 to January 1, 2025, Northern Drink Cart will be closed to allow our staff some time to recuperate from the busy holiday season and to be ready for the new year to come. Feel free to place orders during this time, but please be advised that those orders will not be processed or fulfilled until after January 1, 2023. If you have an urgent request, please get in touch with us via email to see if we can accommodate you.
Shipping:
We ship within Canada.
You can expect your order to leave our warehouse within 4-7 business days. We offer free shipping on orders above $149 (before taxes; applies to 10 provinces only). There is $35 flat-rate shipping for orders under $149.99 (before taxes; applies to 10 provinces only). We also offer local pickup for those in the Ottawa area (more info on this in the next section). For more information on our shipping policies, please click here.
Local Pickup:
We are offering contactless pickup for those in the Ottawa area, free of charge.
Pickup is available only during these times:
Tuesday - Thursday
1:00 – 4:00 PM
Once your order is confirmed and packaged, you will receive an email to set up a time for pickup. Upon arrival you will find your order placed on a table, clearly marked for Northern Drink Cart, in the back of unit 318 (loading dock area) at 318-1228 Old Innes Rd, Ottawa, ON.
If you have any questions, feel free to email northerndrinkcart@gmail.com.
*Please Note*
We do not have a storefront. Purchases cannot be made in person. Pickups at our Ottawa location are made by appointment only. The standard window between a purchase and local pickup is 2-4 business days. If you are in need of something more quickly, please get in touch at the email above.
Bilingual Labeling:
We are proud to offer many items that have some bilingual information, and we will continue to work to update bilingual information to our other products. This website is equipped to be viewed in French.
Returns & Refunds:
Please click here to review our return policy. You can always contact us for any return question at northerndrinkcart@gmail.com.
PRODUCT QUESTIONS:
What is a PET bottle?
PET, which stands for polyethylene terephthalate, the technical name for polyester. PET does not contain BPA. Like glass, PET is hygienic, strong, does not react with foods or beverages, and will not biologically degrade. Its safety for food and beverage use is recognized by health authorities around the world. But unlike glass, PET is extremely lightweight, simple to transport and won't break, which is why it's preferred for packaging many foods and beverages. PET is recyclable and highly sustainable. It can be recovered and recycled again and again. Please remember to recycle your PET and glass bottles. Click here to learn more.
1883 Syrups are offered in both PET bottles and glass bottles. Certain flavors are exclusive to only glass bottles.
Allergen and Ingredient Disclaimer:
We do our very best to provide accurate information on every item (including ingredients and allergy information), but over time information and packaging may change or be updated and there may be a delay before appearing here. If in doubt or if you have specific concerns (like allergies) please contact us or the manufacturer as necessary.